Shipping

All orders have the option to upgrade shipping at checkout

♡♡ Within Canada ♡♡

Flat rate shipping (no tracking): 2 – 12 business days
Flat rate shipping (tracked): 2 – 9 business days

♡♡ USA ♡♡

Flat rate shipping (tracked): 2 – 4 business days

♡♡ UK ♡♡

Flat rate shipping (no tracking): 1 – 4 weeks
Flat rate shipping (tracked): 4 – 12 business days

♡♡ International ♡♡

Flat rate shipping (no tracking): 2 – 6 weeks
Flat rate shipping (tracked): 6 – 12 business days

Policies

Payment

CraftLoveCraftLife currently only accepts PayPal payments. Don’t have a PayPal account? You can still pay with your credit card as a guest. More information here.

If you would like to pay with money order (USA/Canada) or via Interac e-Transfer (Canada), please contact me in order to receive an invoice (additional charges may apply).
Local Montreal orders may be paid at studio, before piece is started, please contact me to set up payment time.
*Online orders must be paid in full within 24 hours of purchase or the order will be cancelled

Shipping

Please ensure that your shipping address is correct before ordering. Canadian order will be mailed using Canada Post. Orders outside Canada will be mailed using USPS. Your package will be shipped within 2-3 weeks of receiving your pet remains and 1 – 7 business days for stamped jewelry. Please allow between 4 – 21 business days for arrival. Customer pays for shipping, included in your order. Customers outside of Canada are responsible for all duties, taxes and fees imposed by the buyer’s country.

Refunds or exchanges

All sales are final on all pet memorial jewelry using the pet remains and custom stamped jewelry. Alternations can be made at no charge for bracelet sizing only – customer just pays for shipping. Please ensure that you select proper sizing to avoid this.

Gift cards

– Gift cards are redeemable in store only.
– Gift cards are sent via email and can take up to 24 hours to show up in the recipient’s inbox.
– You will not receive a physical card.
– The recipient’s email will contain the follow information: sender’s name, gift card amount, gift card number, redeemable information, and a message from the sender.
– There is no expiry date on gift cards.
– Gift cards cannot be purchased with the use of a coupon.

Unfilled custom orders

After your order is placed, I communicate with you to arrange shipping of the remains to me to create your order. If I do not receive a response from you (the client) within 30 days of purchasing, I reserve the right to cancel your order. I will attempt a final communication with you via Etsy and e-mail before this happens. If I do not receive a response within 3 days after sending the final notice, I will cancel the order and issue a partial refund of 75% of the order cost plus shipping. The remaining 25% of the order cost is non-refundable, and is an administrative fee.

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